Mobility | Frequently Asked Questions (FAQ)

I can’t request a ride with Uber

When selecting the Uber partner in the C+ app, I am not redirected to the Uber app.

This can happen if the phone number registered in your C+ app profile is different from the one registered in the Uber app. In this case, you won't be able to request an Uber ride through the C+ app.

To check if this is the reason, go to My Profile > Account > My data and review the registered phone number. Then, check the number registered in the Uber app as well. If you notice any discrepancy, update your mobile number in the Uber app and request the ride again through the C+ app.

If necessary, please contact our Product Support team at productos.latam@copastur.com.br.

What should I do when selecting an Uber ride?

Whenever you select an Uber ride, once inside the Uber app, change the payment method to the Business Profile before confirming.

Is there a limit for favorite locations?

Yes, after reaching the limit of 10 favorite locations, you won't be able to add new ones. In this case, delete or edit an existing favorite location.

Why validate Uber rides?

If you take a ride directly using your corporate profile in the Uber app, it will appear in the Mobilidade app so you can review and decide if it should also be included in your company's expense report. To review, just check your ride history in your Profile.

When is my race displayed in the app history?

For the 99 and Original suppliers, races are displayed in real time. Rides with Uber are only shown in the app on the day after they take place.

How to contact the driver?

For rides with 99 and Original, contact the driver via WhatsApp. For Uber, use the Uber app to contact the driver.

How to cancel a ride?

The ride cancellation depends on the chosen provider:

99: you can cancel at any time: from ride request until before its completion;
Original: you can cancel until the driver starts the ride;
Uber: you can cancel the ride within the Uber app according to their cancellation policy. If you want to search for a new ride with Uber, go back to the Mobility app.

Is there a usage limit for races in the app?

Value limit: your company may set a maximum amount allowed per ride. If the ride exceeds this amount, the traveler will need to cover the difference;
Distance limit: your company may also set a monthly mileage limit. You can track your available balance in the app. If you exceed this limit, you’ll still be able to request rides, but you’ll need to provide a justification for the extra usage.

Questions or suggestions

Contact our Product Support team at productos.latam@copastur.com.br.