C+ Portal | Rides - How to cancel a scheduled ride

📃 Information:

This functionality is exclusive to General Managers;
A scheduled ride can only be cancelled while the race is in "Scheduled" status.

To cancel a scheduled ride in the Mobility admin panel, follow the steps below:

1. Access the C+ Portal;

2. In the top menu, click on the Mobility tab:

3. The mobility admin panel will be displayed. In the left side menu, click on Rides > Manage Rides;

4. Use the search filters to find the desired race with the status "Scheduled" and, in the Actions column, click on the three dots icon > View Details;

5. Check if this is really the race you want to cancel and click on the Cancel Request button;

6. Provide a justification and click on Cancel Race;

7. A confirmation message will be displayed.

📃 Information: at this time, the race will be displayed with the status "Canceled" and passengers associated with this race will be notified in the C+ app.