C+ Portal | I forgot my password

If you have forgotten your password, you can have a new one sent to your e-mail address in just a few clicks:

⚠️ Important! If your access is done via SSO (Single sign-on), that is, through your network password or your corporate e-mail password, contact the IT team of your company to request the password reset.

1. Access the C+ Portal login page;

2. Click on Forgot password:

3. Enter your e-mail and click on Send;

⚠️ Important! If you have received the message "Unable to send password recovery e-mail.", please contact the Latam Support team via e-mail productos.latam@copastur.com.br and send an image showing the error message presented:

4. Access your e-mail, locate the message sent by no-reply@copastur.com.br with the subject "Copastur | Redefinição de senha" and click on Redefinir senha;

📃 Informations:

If you cannot find the message, check your junk mail or spam folder;
The password reset link sent in the e-mail expires in 5 minutes.

5. You will be asked to register a new password. Register a new password as per the requirements, confirm the password and click Send;

6. A confirmation message will be displayed. Click on Return to TravelHub to access the system.