How to set up two-step authentication on mobile phone

After the first access to the C+ Portal, you will be directed to the two-step authentication configuration step in the Copastur system, which can be done in two ways: on your mobile phone or computer, as you prefer.

This article will help you in the configuration of authentication on your mobile phone.

Click here if you prefer to configure on your computer.

📃 How does it work?

Two-step authentication is an effective way to protect your online accounts from being hacked. Even if your account is hacked, you will still need to enter the unique code (token), which can only be obtained on your mobile phone or computer.

To configure authentication, it is necessary to provide your login, password and token, which can be generated via:

Mobile app: it is possible to install an app on your mobile phone to generate a temporary token each time you access the system;
Browser extension: you can install an extension in your browser (Chrome or Edge) to generate a temporary token each time you access the system.

⛔ Warning! If you use the app on your mobile phone, don't install the extension in your browser. It is not possible to use more than one application to generate the temporary token.

To set up two-step authentication on your mobile phone, follow the steps below:

Download the app on your mobile phone

1. Access the PlayStore or App Store;

2. Download only one of the applications: Google Authenticator, Microsoft Authenticator or FreeOTP;

✅ Tip! If you already have one of these apps installed on your phone, we recommend that you use this app. It is not recommended that you install different apps for this purpose.

3. Sequence the configuration according to the installed application:

Google Authenticator

Microsoft Authenticator

FreeOTP

Google Authenticator

1. Access the Google Authenticator app;

2. Tap on Add a code > Scan a QR code;

3. Point your mobile phone camera to the QR Code displayed on your computer (Copastur system configuration screen) or tap Enter a setup key;

✅ Tip! If you are accessing the Copastur system on your mobile phone and you cannot read the QR Code, tap "Unable to scan?" to check the instructions on how to proceed in the application.

4. On the same screen where you find the QR Code, fill in the fields below:

One-time code: fill in the code presented in the application;
Device name: fill in the device name as shown next to the authentication code in the app.

5. Click on Submit to finish the configuration.

⚠️ Important!

The configuration action is only required on the first access to the system. The next accesses will ask for only the token provided by the application;
If the authentication setup has displayed the message "Invalid authenticator code", pelase contact the Latam Support team via e-mail productos.latam@copastur.com.br requesting a two-step configuration reset.

Microsoft Authenticator

1. Access the Microsoft Authenticator app;

2. At the bottom of the app, tap Scan a QR code;

3. Point your mobile phone camera to the QR Code displayed on your computer (Copastur system configuration screen) or tap Enter code manually;

✅ Tip! If you are accessing the Copastur system on your mobile phone and you cannot read the QR Code, tap "Unable to scan?" to check the instructions on how to proceed in the application.

4. At the bottom of the app, tap Authenticator to go back to the home screen;

5. On the same screen where you find the QR Code, fill in the fields below:

One-time code: fill in the code presented in the application;
Device name: fill in the device name as shown next to the authentication code in the app.

6. Click Submit to finish the configuration.

⚠️ Important!

The configuration action is only required on the first access to the system. The next accesses will ask for only the token provided by the application;
If the authentication setup has displayed the message "Invalid authenticator code", pelase contact the Latam Support team via e-mail productos.latam@copastur.com.br requesting a two-step configuration reset.

FreeOTP

1. Access the FreeOTP app;

2. Tap the QR Code icon;

3. Point your mobile phone camera to the QR Code displayed on your computer (Copastur system configuration screen);

4. Select the desired icon and tap Next;

5. A screen will be displayed informing you of the possibility to protect the security code with the way of unlock used on your mobile:

You have opted for the protective action: tap on the button shown below the message:

You have not opted for the protection action: tap Next.

6. On the same screen where you find the QR Code, fill in the fields below:

One-time code: fill in the code presented in the application;
Device name: fill in the device name as shown next to the authentication code in the app.

7. Click Submit to finish the configuration.

⚠️ Important!

The configuration action is only required on the first access to the system. The next accesses will ask for only the token provided by the application;
If the authentication setup has displayed the message "Invalid authenticator code", pelase contact the Latam Support team via e-mail productos.latam@copastur.com.br requesting a two-step configuration reset.