CopasturCard | Frequently Asked Questions

How to activate my CopasturCard?

Activation of your CopasturCard is done directly in the C+ app. Check out the step by step for each type of card:

How to activate your Prepaid CopasturCard

How to activate your Postpaid CopasturCard

What to do if I cannot use my CopasturCard for the first time?

The first time, use the physical CopasturCard (insert in the machine and enter the password) to perform validation. On the next attempt, the approach will be available for use.

Can I make approximate payments on my phone with a digital wallet?

Yes, you can use your prepaid or postpaid CopasturCard in your preferred digital wallet (Apple Pay, Google Pay or Samsung Pay for example). Check out more information in How to make payments by approximation on your mobile with CopasturCard.

Should I use my CopasturCard in the debit or credit function?

The CopasturCard prepaid or postpaid must always be used in the credit function.

What do I do if I see in the app a purchase that was not made by me?

To request a dispute of the purchase, contact the Relationship Center through one of the following channels:

Chat: Go to: Profile > Support > Help > Chat
WhatsApp: +55 11 4003-8317
Phone: 4003-8317 (local dialing throughout Brazil)

What to do in case of loss or theft of the CopasturCard?

Contact the management of your company or our Relationship Center through one of the following channels:

Chat: Go to: Profile > Support > Help > Chat
WhatsApp: +55 11 4003-8317
Phone: 4003-8317 (local dialing throughout Brazil)

How do I temporarily block or unlock my card?

The card lock or unlock function is available in the C+ app only for prepaid cards. Check out the tutorial in How to block or unlock your Prepaid CopasturCard.

To block or unlock a postpaid card, activate the management of your company or contact our Relationship Center through Whatsapp or phone 4003-8317 (local dialing throughout Brazil).

How to order second way card?

Ask your manager or close leader to request the card’s second way from Copastur.

Where do I edit my personal data?

It is not possible to edit personal data in the app. Request the editing of the data by one of the following channels:

Chat: Go to: Profile > Support > Help > Chat
WhatsApp: 11 4003-8317
Relationship Center: 4003-8317 (local dialing throughout Brazil)

Questions or suggestions

Chat: Go to: Profile > Support > Help > Chat
WhatsApp: +55 11 4003-8317
Relationship Center: 4003-8317 (local dialing throughout Brazil)
E-mail: productos.latam@copastur.com.br