C+ App | I forgot my passsword

⚠️ Important!

If your access is done via SSO (Single sign-on), that is, through your network password or your corporate email password, contact the IT team of your company to request the password reset;
The password used in the C+ App is the same as that used in the C+ Portal. Thus, the password change will be valid for access on both systems.

If you have forgotten your password, you can reset it with a few clicks:

1. Access the C+ App;

2. Fill in your email and tap on Continue;

3. Tap on Forgot my password:

4. Confirm the informed email and tap on Send;

⚠️ Important! If the message "No account was found with the email sent. Please check the data and try again.", please contact the Product Support team via e-mail produtos@copastur.com.br and send a print highlighting the error message presented:

5. Access your email, locate the message sent by no-reply@copastur.com.br with the subject "Copastur | Redefinição de Senha" and tap on Redefinir senha;

📃 Information:

The password reset link sent in the email expires in 5 minutes;
If you cannot find the message, check your junk mail or spam folder.

6. You will be asked to register for a new password. Register a new password as required, confirm the password and tap on Confirm;

7. A confirmation message will be displayed and you will be redirected to the login screen.