My Fleet | Frequently Asked Questions (FAQ)

How to register a reservation?

Access the home page and tap on My Fleet;
Tap on Make a reservation;
Fill in all fields and tap on Continue;
Tap on the car you want to book and tap on Confirm;
Check the information and tap on Confirm;
Tap on Confirm.

How do I view my reservations?

Access the home page and tap on My Fleet;
Note in Your next reservation.

How to edit a reservation?

Access the home page and tap on My Fleet;
In Your next reservation, tap on View reservation;
Tap on Edit reservation;
Make the desired edit and tap Continue;
Tap on Confirm.

How do I Check-in?

Access the home page and tap on My Fleet;
In Your next reservation, tap on View reservation;
Tap on Validate Check-in;
Check-in completed, tap on Confirm.

How do I Check-out?

Access the home page and tap on My Fleet;
In Your next reservation, tap on View reservation;
Tap on Check-out;
Check-out completed, tap on Confirm.

How do I cancel my reservation?

Access the home page and tap on My Fleet;
In Your next reservation, tap on View reservation;
At the bottom, tap on Cancel reservation;
Tap on Yes and then tap on Confirm.

How to access my reservation history?

Access the home page and tap on My Fleet;
Tap on Reservation history.

Questions or suggestions?

Help Center
On the home page, tap on My Profile > Support > Help > Chat
Relationship Center
4003-8317 (local dialing throughout Brazil)