The Copastur Ticket Portal was developed with the aim of transforming the process of opening requests, presenting a user-friendly interface and a structure with all the information necessary for us to respond to your request in the shortest possible time.
In addition, you can follow-up the progress of requests, view the message history and reply to messages directly through the portal, among other actions.
We also have a Knowledge Base where you can clear your doubts in complete autonomy. Just search for a specific term and we will provide you with an incredible tutorial explaining what to do step by step.
How can I open a ticket?
The ticket feature is exclusive to clients and employees, so to open a ticket, you need to sign up on the Portal with your corporate e-mail address. Then we will send you an activation email and that is it: you can open your first ticket.
If you need a little help signing up or setting the language, check out the articles How do I sign up for the Ticket Portal and How do I set the language.
Which form to use?
If your request (or that of your client) is related to OBTs, select the OBT in question and select the appropriate form.