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To request rebooking of airline tickets, follow the steps below: 

Request cancellation in the OS 

Before requesting the rebooking of a segment, it is necessary to request the cancellation of the segment(s) in the OS that will be rebooked: 

1. Access Argo; 

2. Click on Query; 

3. Use the search filters to find the desired request; 

4. Click on the Register follow-up icon: 

5. In Message, inform the flight(s) you wish to cancel and notify them that a new offline request for rebooking will be made; 

6. Select the option "Send to Agency" so that the consultant receives your message; 

7. Click on Save follow-up. 

Request rebooking from the agency (offline) 

After requesting the cancellation in the OS, it is necessary to create a rebooking request from the agency (offline), so that the agency can take advantage of possible credits from the canceled/rebooked airline tickets. 

Access the article How to request airline tickets from the Agency (Offline) and proceed with the rebooking request.