Argo | Air - How to request rebooking of airline tickets
To request rebooking of airline tickets, follow the steps below:
Request cancellation in the OS
Before requesting the rebooking of a segment, it is necessary to request the cancellation of the segment(s) in the OS that will be rebooked:
1. Access Argo;
2. Click on Query;
3. Use the search filters to find the desired request;
4. Click on the Register follow-up icon:
5. In Message, inform the flight(s) you wish to cancel and notify them that a new offline request for rebooking will be made;
6. Select the option "Send to Agency" so that the consultant receives your message;
7. Click on Save follow-up.
Request rebooking from the agency (offline)
After requesting the cancellation in the OS, it is necessary to create a rebooking request from the agency (offline), so that the agency can take advantage of possible credits from the canceled/rebooked airline tickets.
⚠️ Important! When requesting an airline ticket from the agency, after clicking on Request to Agency, include an observation stating that this is a ticket rebooking and indicate the OS you wish to rebook.
Access the article How to request airline tickets from the Agency (Offline) and proceed with the rebooking request.